Accessibility statement

This accessibility statement applies to www.livewellhull.org.uk

This website is run by Hull City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to -

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact The Customer Experience Team using –

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille –

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hull City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2 AA standards.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard or Web Content Accessibility Guidelines version 2.2 AA standard, due to [insert one of the following: ‘the non-compliances’, ‘the exemptions’ or ‘the non-compliances and exemptions’] listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDFs

  • WCAG 2.0 A 1.1.1 Not all PDFs are machine readable
  • WCAG 2.0 A 1.3.1 Not all PDFs are tagged, have specified headings, and headings don't follow a logical order
  • WCAG 2.0 A 1.3.2 Not all PDF content is in a meaningful sequence
  • WCAG 2.0 A 1.4.3 There isn't sufficient text contrast on the PDF
  • WCAG 2.0 A 2.4.2 Not all PDFs have a title
  • WCAG 2.0 A 3.1.1 Not all PDFs specify a default language
  • WCAG 2.0 AA 2.4.5 Not all PDFs use bookmarks

Website

  • WCAG 2.0 A 2.1.1 Not all functionality is available to keyboard users
  • WCAG 2.0 AA 1.4.3 There isn't sufficient text contrast for some hyperlinks
  • WCAG 2.2 AA 2.5.8 On smaller mobile devices some interactive components are not far enough apart

These issues will be fixed by December 2024

Disproportionate burden

There are no instances where we are claiming a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

We do not have any content on this site that isn’t within the scope of the accessibility regulations

What we’re doing to improve accessibility

We have just provided a new website for our customers and will continue to work on making improvements to all aspects of the site.

We continually assess and fix issues to ensure this site remains as accessible as possible and update this statement accordingly

Preparation of this accessibility statement

This statement was prepared on 26 September 2024. It was last reviewed on 26 September 2024.

This website was last tested on 26 September 2024 against the WCAG 2.1 and 2.2 AA standard.

The test was carried out by Hull City Council. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.