Community care equipment service
The Community Care Equipment Service can help adults and children with physical disabilities or illness by providing equipment to assist with daily activities such as -
- washing
- using the toilet
- getting on and off furniture (bed and chair)
- managing in the kitchen
- increasing independence and safety
Equipment is loaned through the Community Care Equipment Service and is free of charge to those who live permanently in Hull.
Equipment and adaptations can help you live more independently and confidently at home and in your community.
Whatever you're having difficulty with there is probably a piece of equipment that can help.
There are many types of equipment designed to help with different day-to-day activities.
The Community Care Equipment Service for Hull City Council is provided by NRS Healthcare.
Address -
NRS Healthcare
Units 34/36
Melton Enterprise Park
Redcliffe Road
Melton
Hull
HU14 3RS
Telephone - 03448 936 375
Email - enquiries@her.nrs-uk.net
Repair and Maintenance
Our community care equipment service provides an emergency repair service as well as planned -
- servicing
- testing
- maintenance
Repairs
The Community Care Equipment service provides an equipment repair service giving service users peace of mind that if something does go wrong, they are there to help 24 hours a day, 7 days week.
The service operates a specialised vehicle fleet with workshop facilities on board, equipped with a wide range of -
- tools
- spare parts
- accessories
- work instructions
This means most repairs are fixed on site first time.
However, if the service is unable to provide an immediate repair, and the equipment is deemed essential, replacement catalogue equipment (available immediately from within the store) will be provided.
If the provision of catalogue equipment is not a suitable long term solution further repairs will be undertaken.
If the equipment is not repairable and a special order needs to be made to replace it, there may be a requirement for a further assessment. This is to determine if it is still the most appropriate equipment to meet the identified need prior to any order being placed.
Maintenance
Where required, the community care equipment service teams contact service users to arrange a convenient date and time for the service engineers to visit and complete planned servicing, testing and maintenance.
The service will give service users an accurate time of arrival and carry out all maintenance in one visit.
Recycling and returning your care equipment
If you, or someone you know, has been loaned equipment from the community care equipment service and you no longer need it, you can contact us to arrange a free of charge collection.
If you have equipment which is no longer needed and has an NRS sticker such as -
- crutches
- walking sticks
- walking frames
- toilet frames
- rollators
you can recycle them by taking them to the site below -
Wiltshire Road HWRC
11 Dairycoates Industrial Estate
Wiltshire Road
Hull
HU4 6PA
Getting assessed
People with more complex needs may benefit from an assessment from an occupational therapist to help them find out what they need.
All requests for either equipment or an adaptation must start with a care needs assessment.
After the assessment
If your needs can be met with a simple item of equipment or minor adaptation, your assessor will arrange for this to be provided via the council’s equipment provider.
If your home needs to be adapted the occupational therapist will draw up a detailed recommendation. The next part of the process for adaptations will vary depending on whether you are -
- an owner-occupier or private tenant
- a council tenant
- a housing association tenant
Eligibility for equipment or an adaptation
You will need to meet certain eligibility criteria. If you are an adult, you will need to have an assessment that meets the Care Act eligibility regulations.
For major adaptations, the works must be necessary and appropriate to meet your needs.
It is also important that the adaptations would be practical and feasible in terms of the actual property.
In some instances where an adaptation is not possible, moving home may be a more suitable option.